Raylane Ltd operates this website www.raylanetravelclinics.co.uk. (“We”) are committed to protecting and respecting your privacy which is why we have taken the necessary steps to comply with all applicable data privacy requirements.
This policy details how we collect, store and share personal data that you have provided us. Please read the following carefully to understand our policy regarding your personal data and how we will treat it. Our website may, from time to time, contain links to the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these third-party websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
We will only collect personally identifiable information about you if you choose to provide it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless we obtain your permission to do so.
If you choose to opt-in to receive marketing communications, you will be able to unsubscribe at any time by following the instructions included within each communication. If you decide to unsubscribe from a communication, we will remove your information promptly. However, we may require additional information from you before we can process your request.
Information we may collect from you
We may collect your personally identifiable information (such as name, address, date of birth, telephone number, e-mail address or other identifying information in relation to Covid-19 or other testing) only when you choose to submit it to us. You can visit our website without providing any personal information. We may collect information about you that you provide by responding to our questionnaires or surveys conducted from time to time for industry research purposes. We may collect your personal identifiable information when you request further services or when downloading documents from our website. We may also ask you for information when you report a problem with our website.
As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.
For the purposes of Covid-19 or certain other testing, results data may be required by law to be shared by us or our third party organisations in a timely manner to Public Health England and/or other public health authorities.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalized service. They enable us to:
Where we store your Personal Data
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
How we use your information
Raylane Ltd will use your personal information to:
If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale or of previous interest to you.
Disclosure of your Information
We may share your personally identifiable data:
Transferring Information outside of the UK
We will not transfer the personal information we collect about you outside the UK.
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
Your duty to inform us of changes
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes at any point in the future.
Your rights in connection with personal information
Under certain circumstances, by law you have the right to:
No fee usually required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Right to withdraw consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact Kalpesh Patel email@example.com. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
You will not be subject to decisions that will have a significant impact on you based solely on automated decision-making, unless we have a lawful basis for doing so and we have notified you. We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
How to Contact Us
If you have any concerns on our processing and handling of data, please contact us in the first instance. You may also wish to contact the Information Commissioner’s Office
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